State Farm® Insurance Agent Dondrell Swanson

"Thank you for sharing your feedback. We take concerns regarding policy information, billing, and customer service seriously and make every effort to address them professionally.

Our office is committed to treating every customer with courtesy and respect, and we expect the same treatment of our team. The abusive, threatening, derogatory, and discriminatory language you directed toward members of our team is unacceptable.

While we strongly disagree with your characterization of these events, insurance and billing matters involve private account information, and we will not discuss the specific details of your policy, coverage, or account in a public forum. Mechanical concerns regarding a vehicle are best evaluated by a qualified repair facility.

Given the nature of the threats and the abusive and derogatory language directed toward members of our team, the matter has been reported to the appropriate local authorities. We take the safety and well-being of our team seriously. Due to your conduct, you are no longer permitted to visit our office in person. Any necessary future communication with our office must be conducted through appropriate non-in-person channels."

"Thank you for taking the time to leave us a review, Michelle! I'm happy to hear that you've consistently received excellent service from our office. Owen is indeed a great asset to our team. We're always here to help with any changes or questions you might have. Thanks for choosing us!"

"Thank you for your feedback, S Ramsey! We're glad Owen's friendly and professional service impressed you. We appreciate your support and are here to help with anything else you need!"

"Thank you, Marla! I'm happy to hear that you found it easy to work with us. We strive to make the process as smooth as possible for everyone. Let us know if we can help with anything else!"

"Thank you for your feedback, Brad! We're thrilled to hear that Taylor provided you with a great experience. We strive to ensure our team members make a positive impact, and it's wonderful to know that Taylor succeeded in doing so. If there's anything more we can assist you with, please don't hesitate to reach out."

"Ed, thank you for taking the time to leave us a review! I'm happy to hear that you found our team helpful and responsive. Lauren and the rest of us are here to make sure you have a great experience. We're always happy to help if anything comes up."

"Thank you, Maureen! I'm happy to hear that Lauren was responsive and helped you with your policies. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"

"Thank you, Jamie! I'm happy to hear that Lauren provided such attentive and accommodating service for your extra needs. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"

"Thank you, Tina! I'm happy to know you appreciate our professional and kind service. We’re committed to providing the best experience possible. Let us know if there's anything else we can assist you with!"

"Thank you, Victoria! I'm happy to hear you received the proof of insurance quickly. If there's anything else you need, feel free to reach out!"

"Thank you, Drew! I'm happy to know you had a positive experience with us. Your support means a lot. Let us know if there's anything else we can assist you with!"

"Thank you, Nando, for sharing your wonderful experience! I'm happy to hear that Lauren provided such exceptional service and made you feel confident in your decision to switch to State Farm. Our team is dedicated to ensuring our customers feel supported and informed every step of the way. If you need anything else or have more questions, feel free to reach out. Thanks for choosing us!"

"Thank you, Mike! I'm happy to hear that you received your insurance declarations promptly. Our office is committed to providing efficient service. If you need anything else, feel free to reach out!"

"Karen, thank you for your wonderful feedback! I'm so happy to hear that Natashia has made such a positive impact on your experience. She's indeed a valuable part of our team. If you ever need anything else, feel free to reach out!"

"Hey, Terry! Thank you for taking the time to share this with us. I really appreciate you recognizing Lauren for her knowledge, professionalism, and courteous approach while assisting with your homeowners insurance. It means a great deal to me to know our team continues to make a strong impression, and I’m grateful for your kind words and continued trust."

"Thank you, Frank! I'm happy to hear your positive feedback. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"

"Thank you, Sandra! I'm happy to know you found our billing assistance helpful and pleasant. If you ever need anything else, feel free to reach out!"

"Thank you, Frank! I'm glad to hear you found the process quick and easy and are happy with your car insurance. If you ever have any questions or need further assistance, feel free to reach out. Thanks for choosing us!"

"Blade, thank you for your fantastic review! I'm happy to hear that Owen and Lauren provided you with clear information and helped you find the best rate for your budget. It's great to know that Owen's follow-up and updates have made your experience smooth. We're grateful to have you with us! Let us know if there's anything else we can assist you with."

"Thank you, Howard! I'm happy to hear that Lauren made updating your policy so easy. She truly is a valuable part of our team. If you need anything else, feel free to reach out!"

"Thank you, Dawn! I'm so happy to hear that you and your family are enjoying the bilingual calendar. It's wonderful to know it will be a part of your new year. Merry Christmas and Happy New Year to you and your loved ones! If there's anything else we can do for you, just let us know."

"Thank you for your feedback, Bret! I'm happy to hear that Loren provided you with such excellent service. Your recommendation means a lot to us. If there's anything else we can assist you with, feel free to reach out!"

"Thank you, Bob! I'm happy to hear that Lauren was able to assist you with the access issue on your new policy. We appreciate your feedback and are always here to help with any other questions or needs you might have. Thanks for choosing us!"

"Thank you, Lynnell, for sharing your experience! I'm glad to hear that Ali and Barbara provided excellent service and that you're satisfied with your coverage. It's wonderful to know that you feel well-protected with us. If you ever have more questions or need assistance, don't hesitate to reach out. Thanks for choosing us!"

"Thank you, Olivet! I'm happy to hear that Owen and the team provided you with such a positive experience. We strive to be knowledgeable and compassionate in meeting your needs. If there's anything else we can assist you with, just let us know!"