State Farm® Insurance Agent Dondrell Swanson

"Owen Y. 's customer service skills are TREMENDOUS!! Having been in customer service my entire life, I've seen how it's changed for the worse. Owen is friendly, professional, knowledgeable, and that's important. Give the guy a raise!"

"Very easy to work with"

"Taylor is great!"

"Compared to last agent, everyone was super nice, knew what I needed, returned my calls and got it done.
Thank you all!!!
Thank U Lauren!!!"

"Lauren was very responsive and was able to help me accomplish what I needed to do for home & auto policies."

"Lauren was awesome! She was very attentive to what my needs were for this extra vehicle, and very accommodating with any information I requested. Would highly recommend! Thank you, Lauren!"

"Always professional, kind service!"

"Needed copies of proof of insurance and I received a prompt response. Thank you"

"Great agent and office"

"I seriously cannot say enough great things about my experience with this State Farm office. Lauren went above and beyond to help me and the level of customer service she provided was honestly one of the best experiences I’ve had with any company. From the moment we started talking, Lauren was incredibly friendly, knowledgeable, and patient. She took the time to walk me through everything step by step, answered all of my questions, and made sure I understood exactly what I was getting with my coverage. I never felt rushed or pressured, just genuinely taken care of. What really stood out to me was how responsive and helpful Lauren was throughout the whole process. I think It’s rare to find people who care this much about helping their clients, and Lauren truly does. Because of this experience, I feel extremely confident about switching my insurance over to State Farm. I would absolutely recommend Lauren and this office to anyone looking for great coverage and outstanding customer service. Thank you again! Lauren, for going above and beyond!"

"I needed a copy of my home ins declarations incl. annual premium and it was sent in a timely fashion!"

"Finally having Natashia helping with my policy has made a world of difference!! She is a gem!"

"Lauren Moya is one of the most competent, knowledgeable, and courteous customer service representatives I have ever encountered in probably 40 years (she reminds me of the great customer services of the 1980s) Mr. Swanson, once again, outstanding people that work for your insurance company! Thank you!"

"Excellent person"

"Very helpful with billing. Very pleasent."

"Quick and easy I got car insurance at a great price very happy with my insurance"

"Very clear information, took time to compare multiple auto policies against one another to find the best rate for my budget. Owen and Lauren are both as friendly as they are knowledgeable. Switched from another SF agent to this one. Owen has followed up with me to make sure things are working for me and I’ve even been updated when my policy changes lower so I am not surprised on a bill. Great experience here."

"Lauren made it a very straightforward and simple process to update my policy. She’s a rockstar!"

"I really appreciate the Hispanic architecture calendar for the new year. It's in English and Spanish and we are a bilingual family. That was very thoughtful and it will be our family calendar for next year. Merry Christmas-feliz navidad and Happy new year- feliz año nuevo!"

"Loren did a great job- she was polite helpful and followed up just as promised- very impressed and would recommend ."

"Lauren ably helped me identify the cause of an access issue I experienced with a new insurance policy. I am very grateful for her assistance!"

"Okay, listen up, I’ve been on the phone all morning because that celebrity, Shaq, said we were stupid if we didn’t switch insurance companies THIS WEEK! 🤨
I saw that as a challenge and guess what???? You listening???? NO ONE, and I mean no one, came close, even bundling with homeowners! I found State Farm, doing my annual comparisons, and that’s when Ali Farzana. She KNEW she could beat Allstate three years ago, then added my home two years ago.
Barbara was a pleasure to work with during my crazy claim for my sunroof imploding! The process was smooth and efficient and EXPENSIVE, but not for meeeee!!!
Then Dondrell calls me to go over my coverage annually.
I’m so protected!!!
From the front desk to the behind the scenes agents, I THANK YOU!"

"Owen was great! Really a pleasure speaking with the agents. They are knowledgeable, compassionate and highly attuned to your needs. It is my pleasure to actually speak with an intelligent person who can actually assist you! You"

"Lauren was great she helped me with exactly what I was looking for and very quickly"

"Outstanding!"